Latest update on services

Surrey Hills Physiotherapy is again open for routine appointments. Please call us for all your physiotherapy and myotherapy requirements on 9899 0399 or email info@surreyhillsphysio.com.au.

Rehabilitation Groups will remain online for the foreseeable future, and we will update our clients as things change.

Lockdown #4 – June 2021

As per previous lockdowns, Surrey Hills Physiotherapy remains open for essential physiotherapy and myotherapy appointments. If you are unsure if your concern is deemed to be ‘essential’, please call us for clarification.

At this stage ALL exercise groups in rooms are cancelled.

If you are visiting us, please remember to wear your mask.

Ph: 9899 0399

Easter Closure

We will be closed Friday 2nd April – Monday 5th, with normal hours resuming Tuesday 6th April 2021.

Have a safe holiday

To celebrate International Women’s Day last week, the APA released an article on 5 Facts About Female Pelvic Health.

Read the full article here : https://bit.ly/3c6QpCq

If you have any concerns about your pelvic health, make an appointment with our Pelvic Floor Physiotherapist Sarah Gurry.

Stage 4 Restrictions February 2021

Unfortunately this time around, lockdown means that physiotherapists are NOT ALLOWED to see patients face-to-face.

We are still here to answer any of your phone queries, and we can offer you telehealth appointments.

Please don’t hesitate to call: 9899 0399 or email: info@surreyhillsphysio.com.au

We now have a new level of normality and we are back working at full capacity! We look forward to seeing you soon (whilst remaining Covid safe of course). Please call 9899 0399

Telehealth

What is Telehealth?

It is the provision of healthcare remotely via telecommunications (computer, telephone).

For clients or practitioners that are unable to attend the clinic, a Health Practitioner will be able to communicate to a client through a video call using a computer or phone.

In many cases Telehealth is a very suitable consultation.

How does it work?

For all 1:1 sessions, you only simply need to book an Online consult and you will be emailed a link to access your appointment on both your confirmation and reminder emails. You simply click on this link when it is time for your appointment. For group sessions we are using the software Zoom, and you will be emailed a link on your reminder email.

This allows:

  • Clients to directly speak with a health practitioner for advice and education
  • A health practitioner can see the client and view any active movements, functional movement, review and supervise exercises
  • Screen-share ie. Show any pictures/documents/photo’s/information sheets directly from your screen
  • Typed ‘Chat’ which can be saved ie. Saved written documentation such as advice or exercises

Can I claim this under private health?

Most private health funds now allow claiming for telehealth consults. You may need to check with your individual fund is this is covered.

How do I pay?

Payments are done securely over the phone via credit card. All invoices will be emailed to you.

We are still open for treatment

Many conditions that physiotherapists treat are able to be conducted by telehealth, however we are still able to see patients face-to-face if treatment is deemed to be “essential”. Please call the clinic on 9899 0399, and we will organise for you to have a quick chat with one of our physiotherapists about your most suitable method of treatment.

We’re still here!

As an ‘essential’ service, Surrey Hills Physiotherapy continues to stay open for all your Physiotherapy needs. We will work together with you to find the method of treatment that suits your requirements, whether face-to-face at the clinic; telehealth via video; or a home visit.

On arrival at Surrey Hills Physio we will take your temperature and ask that you use our hand sanitiser. We have disposable gloves and masks available if you choose. Our practitioners wear masks during treatment. We regularly clean the reception area surfaces including counters; EFT machines; door handles; chair arms etc. We would also appreciate you paying with card.

As our exercise groups are an important part of your rehabilitation, they will also continue to run in the gym and online. Our staff have completed Covid training and our rooms and gym are maintained at a high standard of cleanliness. Our equipment is cleaned during our gym session, with a deeper clean at the end of the group, prior to arrival of the next.

We are here for you. We understand that there are varying levels of anxiety in our community, so please let us know how we can best make you feel comfortable and safe.